Posted on June 30th, 2009 by Richard.
Categories: Bulk SMS, Business SMS, Distributed SMS Articles, News and Case Studies, SMS Marketing Ideas & Advice

Sales increased over 19% by simply sending a follow up thank you text message to customers.

Further to our article, Top 5 Tips for increasing sales using Bulk SMS, one of our customers RoughTrax (a mail order supplier of Toyota Hilux parts) decided to follow our Number 1 Tip …. follow-up text messages to customers after a sale.

We asked Barry Hemmings, Director at RoughTrax how it worked for him and these are the figures he gave us;

• We send out around 1,000 orders a week and followed up each an every sale 2 days after delivery with a text.
• At that volume, using Text Marketer’s Bulk SMS system, it cost £49+VAT per week
• About 10% of the customers we sent a text to called back up and made additional orders.
• RESULT: 19.23% increase in the total sales value of those customers we sent the text to – Fantastic!

There are other advantages to doing this too – positive word of mouth increases when you follow up a sale with a thank you message – resulting in more sales from brand new customers.

RoughTrax sent the following message, “Thank you for your recent order. If you need anything in addition within 7 days we will give you a 5% discount. Regards, RoughTrax. 0117 986 9065.”.

Why not test the same concept on a group of your customers for a few weeks and see if you can achieve the same fabulous results? You can get a free Bulk SMS account here and our minimum purchase is only £10+VAT (giving you 204 text message credits) – why not try it on 204 customers for example!? If you had a 19% sales value increase from 204 customers, would it be worth more than a tenner?