Can my customers reply to the texts that I send them?
Posted on July 31st, 2009 by Henry.
Categories: All Bulk SMS Account Documentation, System FAQs
Yes. Your Text Marketer account has a 2-way module that allows you to receive reply messages from your text campaigns.
In order to receive replies you need to have a unique keyword that is applied to your account. The customers then replies with the keyword as the first word of their reply text.
Responses are stored in you account and can be viewed live. You can also opt to have the responses e-mailed to you or sent to a URL if you wish.
Text Marketer will provide you with a text response number that you need to set as the sender name so that people can reply.
Example message sent from a 2-way account…
“….To get your free brochure, call us now on 0800 1234567 or reply BROCHURE to this text.”
To set up your account with 2-way, please contact us on 0117 9249207. Setting up 2-way sms can usually be completed in a couple of hours.




