Archive for the "System FAQs" category

 

System Update - Unsubscribe Service Now Live on Bulk SMS Service

 

Our development team has been busy recently building a range of new tools for our main bulk sms service. We’ll be reporting these new tools and what they can do for our customers over the next few weeks.
One of the main reasons that sms is such a responsive direct marketing channel is that if hasn’t [...]

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System Update - Upload your mobile numbers straight from Microsoft Excel

 

The development team at Text Marketer have had a busy few months and the latest system improvement has now been launched.
Following customer research, we have now built into all accounts the ability to upload numbers straight from Excel, without having to save the database as a .csv or .txt file.
This improvement will save time when [...]

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How to use Quick Send to send an SMS Campaign

 

How to use Quick Send to send an SMS Campaign
Quick Send
Quick Send allows you to send text messages to either individuals or thousands of numbers.
This is ideal if you want to send out messages without needing to upload your numbers first.
Go to Send SMS - Quick Send
Mobile numbers are added to the numbers window. These [...]

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Creating a message and saving it to the Message Library

 

Writing a message and saving it to the message library
Your account has a message library that allows you to create and store template messages.
Go to Messages - Create New Message.
Click in the message window and type you message. There is a maximum of 160 characters including spaces.
To create you message, click Submit.
Don’t copy and paste [...]

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Upload a list of mobile numbers to a group

 

This article shows you how to upload a simple mobile number list with no other data fields. For help on setting up and running a personalised ‘merge’ campaign, merging different data fields, see our Send a mail merge bulk text message
Copy & Paste. The Quick Way!
1. Go to Manage Groups and select Create a Group.
Click in [...]

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How to Send an SMS Campaign to a Group

 

Send to Group
Send to Group allows you to send an SMS Campaign to a single group or multiple groups of mobile numbers that you have uploaded into your Text Marketer account.
(Click here to find out how to upload numbers to a group.)
Go to Send SMS, and then select Send to Goup .
Select the group/s that [...]

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How much does it cost to send text messages?

 

Text Marketer account pricing information.How much does it cost to set up?
Text Marketer does not charge a set up fee and accounts come with 10 free test credits.
To open an account, go to our home page, http://www.textmarketer.co.ukand click on the ‘Get a Free Account and Credits’ button. This is in the top right hand corner [...]

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Buying SMS credits and payment processing

 

Topping up your account with text credits.
How do I make payment for text credits?
There are 2 ways:
- Google Checkout accepts all major debit and credit cards (£1 minimum purchase, credits added instantly payment is authorised)
- By invoice - you can create an invoice in your account to pay by BACS or CHAPS (£50 minimum order, credits [...]

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Text Marketer Bulk SMS Account - System Instructions

 

Quick Start! I’ve set up my Text Marketer account, how do I get going quickly?
 
Setting up a bulk sms account is free and there are no monthly running costs.
To save you from reading dull documentation, we have put together some bulk sms training videos that briefly explain how to use your account. The longest of [...]

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Can I pick up a delivery report for my SMS campaign?

 

Yes
How to collect delivery reports.

 
 
 
 
 
 
 
 
 
 
Go to - Reports - Delivery Reports. Then simply click on the campaign that you wish to view.
Delivery Reports
A delivery report is generated for every sms campaign that you send. The report is labelled with the campaign name that you set when the campaign was submitted.
The report lists all the mobile [...]

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Can my customers reply to the texts that I send them?

 

Yes. Your Text Marketer account has a 2-way module that allows you to receive reply messages from your text campaigns.
In order to receive replies you need to have a unique keyword that is applied to your account. The customers then replies with the keyword as the first word of their reply text.
Responses are stored in [...]

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Can I set the sender name, who the message is from?

 

Yes.
You can also set the sender name for your campaign; this is who the message is from and appears on the recipients’ phone as the message header.
You can set the sender name or ID in two main ways;
1. As a full telephone number. For example 01179992299 or 0700099999 is fine. If you use a mobile number [...]

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How to use the Text Marketer Text Response system

 

Introduction
This article explains how to use the incoming text feature or shortcode SMS part of your Text Marketer account. You can order a free 1 week trial of this service directly in your account by going to Text Response | Add a Keyword.
Your system works by texting in your chosen keyword to the number 88802, e.g. “Text [...]

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Can I stop an SMS campaign after I have set it up?

 

Yes.
You can stop a campaign any time before the scheduled date and time.
Go to Reports - SMS Activity Log. Alongside each scheduled campaign there is an Abort text link. To stop the campaign, click on the link.

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How many mobile numbers can I upload into a group?

 

Is their a maximum capacity for uploading numbers? There is no upper limit to the number of mobile numbers that you can upload into a single group. Text Marketer has a very high capacity and can handle hundreds of thousands of texts in a single send.

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