The human brain cannot hold an infinite amount of information, which means the appointment or booking they made with you is probably not high up on their list of things to remember. Which ultimately means it is something they will forget…
February 5, 2021
We aren’t going to start this post by going into the whole, “SMS has a 98% open rate whilst email only has a 22% open rate” and “email inboxes are filled with spam messages” spiel, just to show you that sending…
April 2, 2019
It’s annoying when we forget or miss our appointments. However we can assure you that it’s more annoying for the business in question. Missed appointments cost businesses millions of pounds each year. In most cases they will re-arrange to keep our…
July 9, 2014
Appointment ‘no shows’ can be a real cost to any business. But here’s a proven way to significantly reduce missed appointments. Send an Appointment Reminder by SMS the day before Many systems still rely on email reminders but with the amount…
September 10, 2013
No-shows can be incredibly costly for businesses and organisations who make appointments with their customers. Hair salons, restaurants, doctors, dentists and many others are literally losing thousands of pounds per year because of people not turning up for their appointments. But,…
March 7, 2011