WhatsApp Business Platform for customer communication
Engage, support, and communicate with your customers on the world’s most popular messaging app, WhatsApp.
WhatsApp messages have a staggering average open rate of 98%!
Why choose WhatsApp for customer conversations?
Send branded and engaging messages directly to your customers through secure mobile messaging from WhatsApp Business Platform.
Branded & Verified
Set up a branded business profile to increase customer trust and reduce fraud.
98% open rates
Send images and videos alongside written messages to maximise engagement.
3,000 characters
Provide detailed responses and eliminate multi-part message costs with extended character counts.
2-way messages
Engage in 2-way conversations to improve customer relationships.
A perfect experience with every interaction
The performance of SMS, the design of an email, and the security of a bank account – it’s all on WhatsApp. With WhatsApp and Esendex, you’ll get all of these features as standard:
- 2-way messaging capabilities
- End-to-end encryption
- Rich media messages (images, videos, gifs)
- Branded & verified business profiles
- Bulk message sending
- Seamless integration with our API
What are you waiting for?
Get a personalised WhatsApp demo Today!
Reach your customers anytime, anywhere
Here is how other UK organisations are using WhatsApp to reach every corner of their customer base, either through the Esendex platform or an API connection.
- Booking confirmation – Send personalised confirmations and reminders to increase customer engagement.
- Marketing campaigns – Send large-scale campaigns effortlessly, with personalised messages and eye-catching visuals.
- Alerts & Updates – Deliver time-sensitive alerts and updates directly to customers through authenticated, branded, and secure channels.
- Customer support – Send customer surveys and triage inbound queries with 2-way conversations that can be handled by agents or chatbots.
Meta Business Partner
Esendex – which now powers Text Marketer – is a Meta Business Partner, combining local UK expertise with proven technology trusted by thousands of businesses.
Which means it’s one of the easiest ways to onboard and integrate WhatsApp messaging to your existing systems.
You’re still working with the same Text Marketer team you know and trust, now backed with the full strength of Esendex.
With Text Marketer, you’ll still have access to the SMS channel you’ve been using, but Esendex gives you the power to use WhatsApp, RCS, and other channels alongside your SMS outreach.
Don’t just take our word for it
Rhenus Home Delivery
“Adding WhatsApp and chatbot functionality to our communications has made a significant impact already as it allows us to triage, automate and resolve customer queries from a single, secure platform that is known and trusted by our customers.“
Lucie RIley
Chief Operationg Officer
Rhenus Home Delivery
WhatsApp Business Platform:
The Essential Guide
With over 2 billion global users using WhatsApp each day, we want to show you how easy and engaging WhatsApp customer engagement can be.