Free Unsubscribe Service for All Customers
The Mobile Marketing Association best practice guidelines state that you need to have an unsubscribe service so that customers who no longer wish to receive your text alerts can easily remove themselves from your list.
Text Marketer offers all customers a free unsubscribe service when they set up a free bulk sms account.
How does the SMS opt out service work?
The opt out service works, using a keycode and a five digit short code. Customers who wish to unsubscribe from your list, simply text a unique keycode to a 5 digit short code, (88802). Their mobile number is then captured by your account and added to your unsubscribe list.
Your account will then check your unsubscribe list before sending out an sms campaign. This means that you cannot send an sms to an unsubscribed customer by mistake (note: the unsubscribe list is not used for either the API or the Email-to-SMS product).
How do I set up the unsubscribe service using the API?
You can pipe incoming SMS from your stop keyword to an internet connected application using our Incoming SMS Gateway. In this way you can then build a stop list of your own in your application.
How do I set up the unsubscribe service on my bulk sms account?
Setting up the unsubscribe service is free and is available to you as soon as you set up your free account. Immediately after setting up your free account, you will receive a welcome email containing confirmation of your username and password. This email also contains your unsubscribe keycode. This will be a 4 letter code, (eg DVCT) To unsubscribe, your contacts simply text this code to 88802.
How do I see what my code is in my account?
Go to “Incoming SMS” / “Reply Data” in your account to see what your STOP code is.
How can I see the list of people that have unsubscribed from my list.
To view your unsubscribers, go to Incoming SMS -Reply Data. Here you will see your unsubscribe keycode (with ‘about unsubscribe keywords’ next to it), along with the toal number of users that have unsubscribed. To download an excel spreadsheet or .csv file, click on either the ‘download to CSV’ or ‘download to Excel’ link on the right hand side.
The mobile number is in column C. You will need to format the column so that you can view the numbers. Click on the column header to highlight it – right click – format cells – select number’ and click down to 0 decimals places. You will then see the numbers in international format.
How can I add people to my stop list manually?
Simply go to GROUPS | UPLOAD NUMBERS TO A GROUP and then choose your stop list group. It will be named like “Short_[your stop code]“. Then copy and paste the number/s you wish to add in the numbers box and press submit. (Similarly, you can remove numbers from the stop list by going to GROUPS | REMOVE NUMBERS and entering the numbers there, ticking ‘also remove from stop list’ and clicking delete).
How can I take people off the stop list?
What’s best way of wording the unsubscription text in the outbound message?
There are 2 options here.
Option 1 – Set the sender ID as 88802. (Go to Send SMS - Default Sender ID – Change to 88802 and click Submit.) 88802 is the short code that you use for unsubscribing.
Then at the end of your texts add Reply [code] to cancel ' (use your key code.)
Option 2 - If you wish to keep your sender name as it is, you need to give fuller instruction on how to unsubscribe. E.g Text [code] to 88802 to cancel.
Keywords are not case sensitive.
- System Update – Unsubscribe Service Now Live on Bulk SMS Service
Our development team has been busy recently building a range of new tools for our main bulk sms service. We’ll...
- How can you benefit from our free SMS keyword and shortcode text response system?
Ever seen a TV Ad’ that says, “Text BROCHURE to 69888 for more details”? Why do they do this instead...
- How to use the Text Marketer Text Response system Using Short Code 88802
Introduction This article explains how to use the incoming text feature or shortcode SMS part of your Text Marketer account....
- Text Marketer short code / txtUs API options
Introduction The keyword on your system (on short code 88802) or your txtUs number can be used to “route” incoming...
- Text Marketer Bulk SMS Account – System Instructions
Quick Start! I’ve set up my Text Marketer account, how do I get going quickly? Download the PDF instruction manual...
- Can my customers reply to the texts that I send them?
Yes. Your Text Marketer account has a 2-way module that allows you to receive reply messages from your text campaigns....
- Using our short code and gateway APIs to create a game
The Concept To create an interactive game using Text Messaging and to show how easy it is to create interactive...
- Westminster Council Uses Business Sms Service For Event Alerts
Westminster Council is using text alerts to keep the public informed about a a range of free and low cost...
- Can I stop an SMS campaign after I have set it up?
Yes. You can stop a campaign any time before the scheduled date and time. Go to Reports – SMS Activity...
- Upload a list of mobile numbers to a group
This article shows you how to upload a simple mobile number list with no other data fields. For help on...