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SMS Response – Stirling Furniture Streamlines Deliveries using SMS

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Stirling Furniture has transformed its product delivery process and made huge cost savings by adopting Text Marketer’s TxtUs service.

Every customer expecting delivery of an item of furniture is now sent an sms message informing them of the 2 hour time slot in which they can expect delivery.

“Your delivery from Stirling Furniture is between 10am and 2pm tomorrow, the driver will phone you when he is 30mins away.”

If the customer needs to change the delivery time or give further instructions, they can simply reply to the text alert. The text response is then converted into an email and immediately sent to a predefined email address. If further communication is needed, the customer service advisor can simply reply to the email which is then converted back into a text on the customer’s mobile.

It’s a simple system that has radically streamlined the way that Stirling runs its delivery operation.

Operations Manager, Nick Mylands commented:

“We used to spend ages calling our customers to let them know when they could expect deliveries. It was time consuming and very expensive. Now all our customers receive a text with a 2 hour delivery slot. It’s just far more professional and efficient.

When text replies come in, we can simply write a quick email, hit send and that’s it. We’re pleased to be amongst the first companies to use the service and have certainly been impressed with how easy it’s been to set up and use.”

Text Marketer’s TxtUs service helps companies simplify the way they manage customer communications, if you’d like to find out how it might work for you, please call us on 0117 2050202.

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