We use cookies to give you the best possible service. Carry on browsing or see our cookie policy hereClose X

Sending SMS with Zendesk text message feature

  • Why not share:
  • Social sharing button for Facebook
  • Social sharing button for Linkedin
  • Social sharing button for Twitter
  • Social sharing button for Googleplus
  • Social sharing button for Pinterest

Zendesk SMS Integration

Zendesk has a great ability to trigger text messages to be sent when various actions occur, such as receiving a new ticket. You can easily integrate Zendesk with your Text Marketer account to allow Zendesk to send SMS messages for you. This article explains how!

Of course you’re not limited to SMS notifications only when you receive new tickets in Zendesk, you can configure a whole range of events that will trigger a text message to be sent, like changes in ticket status or when you get assigned a new ticket. This is a great way of getting instant notification of events without sitting in front of your computer.

The basic configuration follows below. Give us a call if you get stuck.

Of course you need a Zendesk account, and if you don’t have one yet, you should also create a free Text Marketer account (use ZEND as a promo code when you sign up and we’ll add 100 free text message credits to your account for testing).

Zendesk SMS setup to send text messages

The first step is to setup a target in Zendesk. Go to ‘SETTINGS‘ > ‘Extensions‘, then click the ‘Targets‘ tab and ‘add target‘:

Zendesk SMS


Next choose the ‘URL Target’ option:

Zendesk SMS configuration

Finally fill in the following fields:

Title: anything you like, e.g. TextMarketer SMS

URL: http://api.textmarketer.co.uk/gateway/?username=APIusername&password=APIpassword&orig=Zendesk&number=YourMobileNumber

In the URL above you should replace APIusername and APIpassword with the API login details from your account, available from the account UI here (or go to Settings | API settings).

YourMobileNumber should be replaced with your mobile number you want to receive notifications at, beginning with the country code 44 (no plus sign), e.g. 447777123123.

Optionally, you can replace ‘Zendesk’ in the URL with a different sender ID (up to 16 numbers), or Alphanumerics (up to 11).

Method: leave ‘GET’ selected

Attribute Name: enter ‘message’

Zendesk Text Message target


Ensure ‘Test target‘ is selected and hit ‘Submit‘. If the test works, choose ‘Create target‘ instead of ‘Test target’ and click ‘Submit‘ to create the new target.

NOTE: If you want to send messages to more than one mobile, you must create a new target for each number, i.e. repeat the steps above and change YourMobileNumber each time. In this case, we suggest you name the targets accordingly, e.g. ‘TextMarketer SMS to Bob’.

Create triggers (events that cause an SMS to be sent)

You need to create triggers that will cause a text message to be sent by Zendesk. For this, go to the menu ‘MANAGE‘ > ‘Triggers & mail notifications‘.

Zendesk trigger SMS

Edit one of the existing triggers, e.g. ‘Notify requester of received request’. Click the green plus sign to ‘Add action‘, choose ‘Notify target‘ as the action, and select the ‘TextMarketer SMS‘ target you created earlier.

In this example, I added some text to the message to tell me the subject of the request and who it’s from:

Zendesk SMS notify action

And here’s a screenshot of the resulting SMS when someone sends in a request.

Zendesk SMS message

Of course there are many other events that you can use as triggers to send an SMS from Zendesk.



Related articles

  1. New Concatenated Bulk SMS Text Message feature due to be released
    A few months ago we conducted customer research asking if a ‘concatenated text message’ or ‘long message’ (the ability to send...
  2. Using the txtUs email to SMS Text Messaging feature
    A txtUs number gives your business a dedicated virtual mobile number which people can text (but cannot call) enquiries to...
  3. Sending to non-UK International numbers with Text Marketer
    Text Marketer accounts are set to send to UK mobile numbers only by default. If you wish to enable your...
  4. Concatenated “Long Message” SMS feature now Live for the Bulk SMS system and the SMS Gateway
    You can now send text messages longer than 160 characters, in fact up to 612 characters which arrive as 1...
  5. How to send a Personalised / Merge Text Message
    This article shows you how to use the merge function in our text messaging application. This is useful when you want...
  6. Email-to-SMS Gateway service from Text Marketer
    Please note that this blog page has been superseded with http://www.textmarketer.co.uk/developers/sms-email-gateway.htm  Our email-to-SMS service provides a simple way for you to send...
  7. Mobile Coupon Text Message Campaign Delivers 28 Per Cent Redemption Rate
    Coca Cola brand Sprite has just completed a 6-week Sell Your Mother mobile couponing campaign in Denmark. Sprite used web-based...
  8. Create and Manage Text Marketer sub-accounts from an Administrator account
    IMPORTANT: These functions are not available by default. You need to contact us to request your account be made an...
  9. How to integrate our SMS Gateway API into your systems
    Introduction Adding SMS as a communication method to a system is often very useful, for instance you don’t have issues...
  10. How to use an SMS Gateway
    Our SMS Gateway is extremely powerful indeed. It allows companies to connect to our systems and send out messages 1...