SMS surveys – helping you speak to your customers

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Feedback from your customers and employees can prove very useful in giving you great insight into what they love about your business, but also areas that could potentially be improved.

However customers are not always willing to speak to staff members on the phone, fill out lengthy forms on websites or have the time to complete questionnaires instore – however a simple and quick text reply proves no hassle at all.

Now, in Messagebox you will see our great new service – SMS surveys.

SMS surveys

Above you can see our new SMS survey thumbnail, simply click and you will be taken to the SMS surveys interface below. You will need to have a long code number in order to use SMS surveys which enables your customer to reply to your questions.

SMS surveys

As you can see the page is split into three different sections. On the left we have our surveys section. This is where each of your various surveys are stored.

SMS surveys

On the right we have our questions section. If you click on the particular survey of choice on the left then the questions you have asked the survey to ask will appear in the section on the right.

SMS surveys

In the final lower section are your responses. Not only can you see responses to each survey but if you select a particular question in the right section box then this will filter down responses to those particular questions – clever eh?

SMS surveys

To create a survey, simply click the “create” button in the toolbar at the top of the page. The popup below will appear. Here you are able to enter your survey’s name (something memorable) and whether you would like to send an additional initial message and final closing message.

We strongly advise sending an opening and closing message. The opening message should be along the lines of ‘Hello, we are about to send you a quick survey as we would love to hear your opinion and would greatly appreciate your feedback’

Your closing message could read – ‘Thank you for your feedback – it’s much appreciated’ as an example.

SMS survey

The next step is adding the questions. Simply click the questions tab at the top of the popup and then enter your desired question. Click “save” and then “add question” and repeat until you have included all of the questions you want your survey to ask. The order that your questions will be asked in is numbered on the left, click and drag to rearrange.

Finally click “create survey.”

SMS surveys

Now that you have created your survey adding the mobile number of your recipients is the next step.

In the top toolbar, click “send survey” and simply enter or copy and paste your mobile numbers in the area provided. Then once you press ok your survey will be sent out automatically.

SMS survey

And that’s it! It’s that easy to send out SMS surveys with Text Marketer.

 

 


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