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Want to know more? Want some quick answers?

Well this is the page for you! Below are just some frequently asked questions that you can have a good look through and explore if you would like to know some more about the service we provide.

However, if you can't find the answers you are looking for, or would just like some clarification on something, then please do not hesitate to give us a call on 0117 205 0202

Frequently asked questions



You can set yourself up as an admin master account, and then add sub accounts to your master account. This means that your master account will be able to oversee all your sub accounts, manage their credits, send messages etc. - whilst they cannot view any other account apart from their own.

To do this simply click on admin functions in Message Box and click create under the Sub Accounts section in the toolbar.


Your credits should appear in your account straight away, however if they haven’t there might have been a problem with your payment, so please contact us and we can resolve the issue.

If you have purchased credits for the first time and are awaiting your free double credits or any other offer we have, then please forward your invoice to support@textmarketer.co.uk with the appropriate subject line.


Become a reseller of our service and earn commission on all purchases made by your customers. Simply set yourself up with an account, go to financial and select Become a partner, you will then be given a specific partner code. For more details read here

Yes. Every account comes with a free reply number so that your customers can reply to opt-out. However you can also set yourself up with a virtual mobile number which allows your customers to reply and text you directly. Or we have short code SMS, that allows your customers to text in responses to our 88802 using your keyword, more info.


Yes you can. However non UK messages will cost 2 credits and the delivery rates cannot be guaranteed as much as our UK messages.


Messages could have failed for various reasons, not enough credits, incorrectly entered numbers, non standard characters in your message or opted-out numbers. Please double check all the information you have entered is done so correctly, and please don’t hesitate to contact us if you have any issues or questions support@textmarketer.co.uk


The sender ID lets your customer know who the message is from, so we advise it to be your business name. You can select a sender ID that is up to you 11 characters including spaces.


Yes. However any message that are sent out of the UK will be charged as double the credits and we cannot guarantee the same delivery rates as we can with our UK messages.


No, duplicated numbers will not be added and will be removed.


Yes. You can stop a campaign any time before the scheduled date and time.Log into Message Box and go to Message control. Within the outbox, click on 'scheduled items'. Select the campaign you wish to cancel and click 'delete' in the message panel above.

It doesn't matter what case the keyword is in, as long as the word is spelt correctly and has the right letters then our system will pick it up. However they are often displayed, texted and promoted in capitals so that the word stands out clearly.

In Message Box in the top toolbar you will see a button called purchase. Simple click that and choose what you want to buy and your payment preference.

Non UK messages will cost 2 credits and the delivery rates cannot be guaranteed as much as our UK messages.


Every account comes with a free keyword, which will be a random lettered word for example EFRT, or you can buy a value keyword, which consists of a number at the start followed by a word for example 4HOTEL which costs £5 a month. Then we have a standard keyword which can be any word you want as long as it’s available and not already taken by another customer which costs £25 a month.


A virtual mobile number or txtus number costs just £10 a month


Simply send in your invoice to support@textmarketer.co.uk with the subject line of double credits. To claim your double up credits, it must be your first purchase and be between 1,000 and 10,000 credits and you must have not claimed the offer before with another account.


The cost of one message depends on how many you purchase, the more you buy the cheaper they are. Prices can go as low as 1.65p but see our full price list here.

SMS marketing is where you send customers messages via text message on their mobile phone. This could be anything from appointment reminders, news and notifications, to sales, offers and product or service news.


Yes. SMS marketing can, does and will work for any business. SMS is the most popular form of communication and as the mobile phone grows in importance to our every day lives, so does our reliance on it and our wish to be contacted via our mobile phones. So whatever your business is, your customers will prefer to be contacted by you via their mobile phone.


There are various ways you can collect your customers’ data, via a website checkout, in-store or via and SMS form on your website (tips on how to collect data) Or you can buy specific mobile phone data, it is not a service we offer but you can learn more here.


Our website is full of very helpful and interesting guides, blog articles, eBooks, infographics and videos that should all be able to help you get the best out of SMS marketing. If not, please just give us a call on 0117 205 0202 and we will be more than happy to help.

A short code is short number that allows people to text you. They are used in conjunction with a keyword and are mainly used for advertising, competitions or offers with messages like, 'Text WIN to 88802 for a chance to win a car' Our short code number is 88802 and in this example the keyword is WIN. You can choose whatever keyword you would like as long as it is not already taken by another one of our customers.

An optional email auto response can be sent if you have asked people to include their email address in the message.

Once someone has text your keyword to 88802, Message Box will automatically recognise the email address and send the email you have created.

Within Message Box, go to 'Message control' then 'Received Messages', select your keyword and click 'Configure'. Click on the 'Reply by Email' tab.

You will see the below options:

Active: Set this to 'Yes' to activate an email auto response.

Email Text: This is where you put the body of the email auto response.

Subject: The subject of the email auto response.

Sender Name: The name the email comes from.

Email Address: The reply-to email address.

For more information on auto responses click here.

Within Message Box, go to 'Message control' then 'Received Messages', select your keyword and click 'Configure'. Click on the 'Auto reply by SMS' tab.

You will see the below options:

Active: Set this to 'Yes' to activate an SMS auto response.

Reply Text: This is where you put the body of the SMS auto response.

Sender ID: The sender name the SMS comes from

For more information on auto responses click here

Within Message Box, go to 'Message control' then 'Received Messages', select your txtUS number and click 'Configure'. Click on the 'Auto reply by SMS' tab.

You will see the below options:

Use as Sender Default: 'Yes' will set your txtUS number as your default Sender ID for future campaigns

Active: Set this to 'Yes' to activate an SMS auto response.

Reply Text: This is where you put the body of the SMS auto response.

For more information on auto responses click here

To purchase your own txtUS number, log into your Message Box account and click 'Purchase', select the number you want to purchase and click 'Subscribe'

Within 'Manage contacts' in your Message Box account, you will see the 'Find' field along the top panel.

Here you can type in the number, name or any information you have regarding the contact you are searching for. If this information is within any of the fields within your contacts then these will be displayed automatically.

From here you can now edit, move or delete any of your found contacts.

For more information on managing contacts click here

To purchase your own keyword, log into your Message Box account and click 'Purchase', type your desired keyword into the search box under 'Keyword'. If your selected keyword is available a green tick will appear, then click 'Subscribe'.

As soon as payment is received, your keyword will appear in your 'inbox' within the 'Message Control' area of your account and you're ready to go!

To save a message first click 'Send SMS' in your Message Box account, then in the 'Message' area type your message and click the 'Saved Messages' drop down box and click save.

For more information on sending and saving messages click here

Your responses can be automatically forwarded to your own email and your replies are automatically converted back to text for your customers. To do this go to 'Message Control' and click the 'Received Messages' tab. Select your txtUs number in the drop down box and click 'Configure'.

Click on the 'Email settings' tab and fill in the email address you want the reponces to go to in the 'Email' box.

For more information on txtUs number click here

To manage your unsubscribe numbers, click 'Manage Contacts' and in 'Inboxes' you can see your 4 letter opt-out code. All your unsubscribe numbers are here and you can remove, edit or add them by clicking each row and clicking the 'Edit' button at the top of the page.

For more information on unsubscribe numbers click here

To send an SMS click 'Send SMS' on the home screen of your Message Box account. Then fill in the corresponding boxes and click 'Send Now'

Number - Enter numbers manually here or select a group to send to

Sender ID - This is the name the text message will come from

Message - Type your message you want to send

Send - send now, schedule the send, or spread the send

For more information on sending SMS through Message Box click here

To manage your contacts, click 'Manage Contacts' and then select the group and contact you want to edit and click the 'Edit' button at the top of the page.

For more information on managing contacts click here

Within the 'Send SMS' window, follow the normal procedure of completing your message and selecting recipients. Instead of hitting 'send' straight away, click on 'scheduled send'. Choose the required date and time and then click 'OK'.

The scheduled message will now appear in 'Scheduled Messages' within Message Control under. They will be visible up until the scheduled time for sending.

First you will need to select the message you want to change, this will be found within 'Scheduled Messages' located in your 'Message Control'. Once selected, click on 'Edit' within the 'Message' pane above.

You will now be able to add or delete contacts, edit the message or change the sender ID.

IMPORTANT: After the changes have been made you will need to confirm again your chosen send date and time by clicking on 'Scheduled Send'.

Click on the 'Message Control' button on the Message Box homepage to access your sent items. Then click the 'Sent Messages' tab and click 'View Report' next to the message you want to see a delivery report for on the link below to find out more about viewing and exporting delivery reports.

For more information on reports click here

Within your Message Box account, click on 'Message Control' and look in the 'Schedules Messages' tab, click the message and click 'Delete'.

An auto response can only work on short codes and the opt-out code. To set up an Auto Responder, click the 'Menu' button at the top of your Message Box account and click 'Auto Responders'.

Select your keyword in the 'Select Keyword/Trigger' drop down box, enter the 'Sender ID' and click 'Save'.

To add auto responses click the 'Add Response' button fill in the text, select how long after you receive a response you want the message to go out and then select the 'Active' tick box, finally click 'Save'

For more information on auto responses click here

If you want to delete mobile numbers that have previously failed to send, you can do this by locating them within your address groups (if you imported the number into Message Box) by using the 'Find field' in your Manage contacts area, once found you can then delete the number by clicking the 'Delete' button.

If there are a large number of failed messages, you can simply download the delivery report to an Excel spreadsheet.

From here, you can then filter out the failed numbers and delete these. You can then re-import this new set of numbers back into your contacts area.

There are 3 main ways to use email to SMS;

Option 1 - To send single emails/messages using domain authentication

Option 2 - To send single emails/messages using username/password authentication

Option 3 - To send messages to multiple recipients with a single email (and advanced features)

For a full breakdown of how to send email to SMS click here

Helpful and popular posts and guides

We have a great selection of quick and easy helpful guides on how to use our system, simple click here to view our helpful guides, helpful free eBooks or interesting blog posts.

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