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Want to know more? Want some quick answers?

Well this is the page for you! Below are just some frequently asked questions that you can have a good look through and explore if you would like to know some more about the service we provide.

However, if you can't find the answers you are looking for, or would just like some clarification on something, then please do not hesitate to give us a call on 0117 205 0202

Frequently asked questions

You can set yourself up as an admin master account, and then add sub accounts to your master account. This means that your master account will be able to oversee all your sub accounts, manage their credits, send messages etc. - whilst they cannot view any other account apart from their own.

To do this simply click on admin functions in Message Box and click create under the Sub Accounts section in the toolbar.

Your credits should appear in your account straight away, however if they haven’t there might have been a problem with your payment, so please contact us and we can resolve the issue.

If you have purchased credits for the first time and are awaiting your free double credits or any other offer we have, then please forward your invoice to with the appropriate subject line.

Become a reseller of our service and earn commission on all purchases made by your customers. Simply set yourself up with an account, go to financial and select Become a partner, you will then be given a specific partner code. For more details read here

Yes. Every account comes with a free reply number so that your customers can reply to opt-out. However you can also set yourself up with a virtual mobile number which allows your customers to reply and text you directly. Or we have short code SMS, that allows your customers to text in responses to our 88802 using your keyword, more info.

Yes you can. However non UK messages will cost 2 credits and the delivery rates cannot be guaranteed as much as our UK messages.

Messages could have failed for various reasons, not enough credits, incorrectly entered numbers, non standard characters in your message or opted-out numbers. Please double check all the information you have entered is done so correctly, and please don’t hesitate to contact us if you have any issues or questions

The sender ID lets your customer know who the message is from, so we advise it to be your business name. You can select a sender ID that is up to you 11 characters including spaces.

Yes. However any message that are sent out of the UK will be charged as double the credits and we cannot guarantee the same delivery rates as we can with our UK messages.

No, duplicated numbers will not be added and will be removed.

Yes. You can stop a campaign any time before the scheduled date and time.Log into Message Box and go to Message control. Within the outbox, click on 'scheduled items'. Select the campaign you wish to cancel and click 'delete' in the message panel above.

It doesn't matter what case the keyword is in, as long as the word is spelt correctly and has the right letters then our system will pick it up. However they are often displayed, texted and promoted in capitals so that the word stands out clearly.

In Message Box in the top toolbar you will see a button called purchase. Simple click that and choose what you want to buy and your payment preference.

Non UK messages will cost 2 credits and the delivery rates cannot be guaranteed as much as our UK messages.

Every account comes with a free keyword, which will be a random lettered word for example EFRT, or you can buy a value keyword, which consists of a number at the start followed by a word for example 4HOTEL which costs £5 a month. Then we have a standard keyword which can be any word you want as long as it’s available and not already taken by another customer which costs £25 a month.

A virtual mobile number or txtus number costs just £10 a month

Simply send in your invoice to with the subject line of double credits. To claim your double up credits, it must be your first purchase and be between 1,000 and 10,000 credits and you must have not claimed the offer before with another account.

The cost of one message depends on how many you purchase, the more you buy the cheaper they are. Prices can go as low as 1.5p but see our full price list here.

SMS marketing is where you send customers messages via text message on their mobile phone. This could be anything from appointment reminders, news and notifications, to sales, offers and product or service news.

Yes. SMS marketing can, does and will work for any business. SMS is the most popular form of communication and as the mobile phone grows in importance to our every day lives, so does our reliance on it and our wish to be contacted via our mobile phones. So whatever your business is, your customers will prefer to be contacted by you via their mobile phone.

There are various ways you can collect your customers’ data, via a website checkout, in-store or via and SMS form on your website (tips on how to collect data) Or you can buy specific mobile phone data, it is not a service we offer but you can learn more here.

Our website is full of very helpful and interesting guides, blog articles, eBooks, infographics and videos that should all be able to help you get the best out of SMS marketing. If not, please just give us a call on 0117 205 0202 and we will be more than happy to help.

A short code is short number that allows people to text you. They are used in conjunction with a keyword and are mainly used for advertising, competitions or offers with messages like, 'Text WIN to 88802 for a chance to win a car' Our short code number is 88802 and in this example the keyword is WIN. You can choose whatever keyword you would like as long as it is not already taken by another one of our customers.

Helpful and popular posts and guides

We have a great selection of quick and easy helpful guides on how to use our system, simple click here to view our helpful guides, helpful free eBooks or interesting blog posts.

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