5 steps to effective call deflection
Guide to creating and implementing effective call deflection strategy to reduce costs while improving the customer experience.
February 16, 2021
Guide to creating and implementing effective call deflection strategy to reduce costs while improving the customer experience.
February 16, 2021
The human brain cannot hold an infinite amount of information, which means the appointment or booking they made with you is probably not high up on their list of things to remember. Which ultimately means it is something they will forget…
February 5, 2021
Take a look at our top-performing blog posts from 2020! Make this year a success by considering everything we learnt last year.
January 11, 2021
Mailchimp is one of the leading online Email providers and you can now integrate your lists with Text Marketer’s SMS platform. This provides you with 2 main advantages: Use the power of short code marketing to allow people to join a…
January 8, 2021
Did you know that generally speaking most people receive on average just 178 SMS messages a month compared to an incredible 1,216 emails? Perhaps that’s one reason why the humble SMS has such a high open-rate at 95%. Over the past…
January 8, 2021
Finally, some good news – 2020 is nearly over. Like us, you probably can’t remember the last time you were so excited to see off the end of year, albeit with slightly less pazazz than we’d like. Perhaps unsurprisingly, Statista found…
December 15, 2020
SMS has been used in many different ways by governments across the globe and this post details, just a few of the most interesting use cases we found.
December 1, 2020