skebby sms

5 steps to effective call deflection

Guide to creating and implementing effective call deflection strategy to reduce costs while improving the customer experience.

Simplicity, care, and low prices – 3 reasons why Text Marketer is the perfect choice

What a surprise, a post on our own website talking about how amazing we are. Of course, we are going to advocate that we are the best SMS provider out there, it would be pretty foolish to say otherwise. This is…

Top 10 reasons why SMS should be in your marketing plan

You want to communicate with your customers, of course you do, it’s fundamental to all businesses and industries. Are they happy? What are they thinking? What can we do to improve our services? What’s the best way to reach them? You…

Making happy guests with hotel SMS

If there is one industry where customer satisfaction and quality of service are the top priority, it is hospitality. Hoteliers have the demanding job of providing the ultimate hospitality package to their guests, from the moment they book a room, up…

Mobile marketing – Is bigger always better?

Given the significant rise in mobile adoption, with more than 7 billion people on earth now owning an SMS enabled handset (The Independent), it’s no surprise that mobile marketing is at the forefront of every marketer’s mind… With the launch of…

81% are frustrated with your customer service

Over the past ten years, SMS has moved from being a mere curiosity in users hands to an extension of the arm, as a communication channel adopted by almost every consumer of all age groups. Everything from booking a holiday and…

What customers really want from you

Lots of happy customers is what we all strive for – from here relationships can form that can hopefully lead to lots of happy loyal customers. To create a following of loyal customers is desirable, but to do that you need…